Step two of our process: a technician comes to you, assesses the door in person, and hands you a locked flat-rate price before any work begins. No call-out fee, no guesswork, no surprises on the invoice.
After you've booked your repair, the next step in our four-step process is the on-site quote — and it's where most of our customers relax. A door problem is stressful partly because you don't know what it will cost. We take that uncertainty off the table by sending a technician to see the door in person, diagnose it properly, and give you a fixed price you can say yes or no to. The assessment and the quote are completely free, and you're never charged a penny until you approve the work.
Want to know what your repair will cost? Book a free on-site quote — call 613-265-3667 or request one online. No call-out fee, ever.
It's tempting to ask for a price over the phone, and we understand why — but a phone estimate on a door you can't see is a guess, and guesses lead to the dreaded "well, it turned out to be more complicated" conversation halfway through the job. A door that "won't close" might be a loose hinge, a swollen slab, a racked frame, or a misaligned strike plate, and each carries a different fix and a different price. Seeing the door lets us identify the real cause, check the hardware, and quote the actual repair — not a best-case scenario that changes once we arrive.
The on-site assessment is quick but thorough. Depending on your door, the technician will look at:
Once the diagnosis is done, you get a flat-rate price — a single, all-in number that covers parts and labour for the agreed work. It's not an hourly rate that climbs while you watch the clock, and it's not an estimate that drifts upward. The price we quote is the price you pay. That matters in Ottawa, where an emergency repair can feel like a moment when you're easy to overcharge; flat-rate pricing means the figure is set in calm daylight, with both of us looking at the same door, before anyone picks up a tool.
A free quote means exactly that. If you want to think it over, get a second opinion, or decide the timing isn't right, that's completely fine — there's no call-out charge and no pressure to commit on the spot. Many customers approve the work immediately because it can usually be done in the same visit, but the choice is always yours. We'd rather you feel confident about the price than rushed into it.
If you give the go-ahead, the technician moves straight into the repair — often finishing the same day, since the van is already stocked for your job. And whatever we fix is covered by our one-year parts and labour warranty, so the price you approve buys a repair that's guaranteed to last. You can see the full range of work we quote on across the services page, or for urgent situations head straight to emergency door repair.
Find out what your repair costs before committing to anything:
Tell us what's wrong and we'll get you a fast, honest price for the fix.
Know exactly what your door repair costs before any work begins — no call-out fee, no surprises, across Ottawa and the Valley.