Fix My Door Now Ottawa is operated by Can-Lock Security (“we”, “us”). This policy explains what personal information we collect through fixmydoornowottawa.ca and when you contact us, how we use it, and how we protect it. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
We use your information to answer your request, prepare a quote, schedule and complete the work, follow up on the job, honour our warranty, and keep the business and tax records we are required to keep. We send newsletter emails only if you signed up for them, and you can unsubscribe at any time from the link in every email.
We do not sell, rent, trade or share your personal information with other companies. Our technicians receive your name, contact details and job information only so they can contact you and do the work. Apart from them, the only outside parties that handle it are the service providers that run our website and deliver our email, such as our website host, which also stores form submissions and uploaded photos, and our email delivery provider. They process it on our behalf only to provide those services. We would disclose information only if the law requires it.
Our website host and email provider may store information on servers outside Canada, including in the United States. Information stored there may be subject to the laws of that country.
We do not use analytics, advertising or tracking cookies. The site uses your browser’s session storage only to remember whether you have already seen our quote pop-up during your visit; it is cleared when you close the browser.
Our pages load fonts from Google Fonts, so Google receives your IP address when your browser requests them. Some pages include YouTube videos in privacy-enhanced mode; YouTube may set cookies if you play a video. Links to Facebook, Google Maps, Google reviews and the BBB take you to those sites, which have their own privacy policies.
We keep quote and job information for as long as we need it to provide the service, honour our warranty and meet our legal and tax obligations, then delete it. If you unsubscribe from the newsletter, we keep your email address with an “unsubscribed” status so we do not email you again by mistake.
Our website uses encrypted (HTTPS) connections, and access to customer information is limited to the people who need it to serve you. No method of sending or storing information online is completely secure, but we take reasonable steps to protect what you give us.
You can ask to see the personal information we hold about you, ask us to correct it, withdraw your consent, or ask us to delete it, unless we must keep it by law. Contact us using the details below and we will respond within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada, or, in Quebec, the Commission d’accès à l’information.
Can-Lock Security, which operates Fix My Door Now Ottawa, is responsible for the personal information we hold. Email info@fixmydoornowottawa.ca or call 613-265-3667.
If we change this policy, we will post the new version on this page with a new “last updated” date.
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